Frequently Asked Questions
Everything you need to know about your NRL gear and orders.
How do I know if the jerseys are authentic?
All products sold on NRL Shop are 100% officially licensed merchandise. We work directly with the National Rugby League and official apparel partners to ensure every jersey, training kit, and accessory is genuine.
What are your shipping times within Australia?
Standard shipping typically takes 3-7 business days, while Express Post delivers within 1-3 business days to most metropolitan areas. Please note that custom-printed jerseys may require an additional 2 business days for processing.
Can I return a jersey if it doesn't fit?
Yes, we offer a 30-day return policy for most items in original, unworn condition with tags attached. Please note that personalized jerseys with custom name and number printing cannot be returned unless they are faulty.
Do you ship NRL merchandise internationally?
We certainly do! We ship to rugby league fans worldwide. International delivery times vary by location, typically ranging from 10-21 business days depending on the selected shipping method and customs processing.
How should I care for my official team wear?
To preserve the quality of the fabric and heat-sealed logos, we recommend a cold machine wash on a gentle cycle. Always turn the garment inside out before washing and avoid tumble drying or ironing over prints.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip, allowing you to represent your team now and pay over time.